This Privacy Policy explains how Pharoza Jewels ("PHAROZA", "we", "us") collects, uses and safeguards information when you visit https://pharoza.com, place an order, use our AI virtual try-on, or contact us.
1. Information we collect
- Account data: name, email, phone, delivery addresses.
- Order data: items purchased, payment status, invoices, tax identifiers (GSTIN if provided).
- Try-on media: photos or camera frames you upload — processed to render virtual try-on and not sold.
- Device & usage: IP address, browser, device type, referring page, session and analytics events.
- Communication: support messages via email, WhatsApp and web forms.
2. How we use it
- To process orders, invoices, shipping and returns.
- To provide account, wishlist, loyalty and customer support features.
- To detect fraud, prevent abuse and protect our platform.
- To send transactional messages and — with consent — marketing updates about launches and festival collections.
- To improve product recommendations, search and the try-on experience.
3. Sharing
We share only what is required with: payment processors, logistics partners, email/WhatsApp/SMS providers, tax authorities, and analytics vendors. We do not sell personal data.
4. Storage & security
Data is stored on managed cloud infrastructure with encryption in transit and at rest. Access is role-based and audit-logged. Sensitive vault material is additionally encrypted client-side.
5. Retention
Order and invoice records are retained for the period required by Indian tax law (up to 8 years). Account data is retained until you request deletion.
6. Your rights
You may request access, correction, export or deletion of your personal data by writing to hello@pharoza.com. Deletion requests are honoured within 30 days, subject to legal retention obligations.
7. Cookies
We use essential cookies for cart, checkout and authentication, and optional analytics cookies. You may disable non-essential cookies in your browser.
8. Children
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
9. Updates
We may update this policy. Material changes will be announced on this page with a new "Last updated" date.
10. Contact
Questions? Write to hello@pharoza.com or WhatsApp +917900880077.