Warranty coverage
Eligible pieces carry a 90-day manufacturing-defect warranty from date of delivery, covering issues such as clasp failure, stone-set slippage from normal wear, and plating defects reported within the coverage period.
Not covered
- Tarnish or plating wear from exposure to perfume, water, sweat or chemicals.
- Accidental damage, drops, breakage, or unauthorised repairs.
- Loss or theft.
Care guidelines
- Wear after perfume, makeup and hair products have set.
- Remove before bathing, swimming, sleeping or workouts.
- Store in the provided pouch, away from moisture.
- Wipe gently with a soft dry cloth after use.
Claim process
Share your order number, photos and a short video of the defect. Once verified, we repair or replace the piece at no cost. If a like-for-like replacement is unavailable, we offer store credit of equal value.